RELATIONSHIP BETWEEN PERSONALITY, ORGANIZATION COMMITMENT AND SERVICE QUALITY OF PHARMACIST IN BANYUMAS RESIDENT, CENTRAL JAVA, INDONESIA

Hengky, Widhiandono and Akhmad, Darmawan and Suyoto, Suyoto and Ahmad, Zainal Abidin bin Abdul Razak and Hariyaty, binti Abdul Wahab (2018) RELATIONSHIP BETWEEN PERSONALITY, ORGANIZATION COMMITMENT AND SERVICE QUALITY OF PHARMACIST IN BANYUMAS RESIDENT, CENTRAL JAVA, INDONESIA. Proceeding International Conference of Business, Accounting and Economy (ICBAE UMP 2018).

	Text (COVER DAN DAFTAR ISI) 0. COVER dan Daftar Isi.pdf Download (1MB)
	Text (FULL TEXT) 30. RELATIONSHIP BETWEEN PERSONALITY, ORGANIZATION.pdf Download (1MB)

Abstract

As part of health personnels, quality service of pharmacists at pharmacies has an important role in public health in the long run. Pharmacists help in the treatment and health therapies through providing information about drug, drug side effects until direct distribution of drugs to patients. However, several studies have shown patient dissatisfaction with pharmacists in Indonesia, such as: not enough time for drug counseling, low level drug knowledge and irrational drug use by community, pharmacists weren‘t become central role and as provider for drug information, pharmacists had not yet been becoming role in therapeutic control and treatment miseducation, pharmacists hadn‘t yet guaranteed to attend for patients. In the future, it is necessary to consider about personality, and organizational commitment for improving quality services of pharmacist in pharmacies. The relationship of these factors had been discussed in several literature and had supported in recent research.

Actions (login required)

View Item