Technological Culturation on e-Government Sustainability among the Rural Communities in Malaysia

Noreen, I. Arshad and Subuh, Anggoro and Jeevan, R. Ramesh and Nurshazlyn, M. Aszemi and Ahmad, I. Z. Abidin and Santhy, Hawanti (2020) Technological Culturation on e-Government Sustainability among the Rural Communities in Malaysia. ARTIKEL JURNAL.

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Abstract

Successful implementation of sustainable e-Government remains a challenge in developing countries, especially among the rural communities in Malaysia. Not being able to identify the key factors that contribute to the e-Government sustainability success of a country may result in wasting resources, money, and time. This problem may also stumble the communication between government and citizens. Much research has been conducted in the context of e-Government, but only a few have been thorough with one of the main issues related to sustainable e-Government in developing countries, which is digital divide. There are limited guides identified to reduce the digital divide gap for rural communities in developing countries, particularly Malaysia. These reasons have provided the rationale for this study to be conducted with the following objective: to identify the key elements related to the digital divide that could increase the utilization of sustainable e-Government among the rural communities in Malaysia. This study reports the review conducted to identify these key elements. The more significant aim of this study is to develop guidelines that focus on technological culturation for sustainable e-Government among the rural communities in Malaysia. This study has found that the key elements that make technological culturation support e-Government include attitude, exposure, experience, and culture. In the long run, it is hoped that the guidelines outlined in this paper could assist rural community, the government, and stakeholders who involved to work towards better and sustainable e-Government.

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