THE EFFECT OF WORKPLACE INCIVILITY ON EMOTIONAL EXHAUSTION IN FRONTLINE EMPLOYEES AT SAMBEL LAYAH CORPORATION PURBALINGGA

Anggraeni, Kusuma Dewi and Erlin, Dewi Susanti and Zafira, Asrining Asmi and Retno, Dwiyanti (2019) THE EFFECT OF WORKPLACE INCIVILITY ON EMOTIONAL EXHAUSTION IN FRONTLINE EMPLOYEES AT SAMBEL LAYAH CORPORATION PURBALINGGA. PROCEEDING 2nd International Seminar on Psychology.

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Abstract

This study aims to determine the effect of workplace incivility on emotional exhaustion on frontline employees at Sambel Layah Corporation in Purbalingga. The hypothesis proposed in this study is the influence of workplace incivility on emotional exhaustion on frontline employees at Sambel Layah Corporation in Purbalingga. The subjects in this study were 32 frontline employees at Sambel Layah Corporation Purbalingga. This study uses a quantitative approach, where data collection methods use the workplace incivility scale with a reliability coefficient of 0.804 and the validity coefficient moves from 0.068 to 0.738, and the emotional exhaustion scale with a reliability coefficient of 0.888 and the validity coefficient moves from 0.167 to 0.778. Based on the results of the research obtained, the result of F count is 24.808 with a significance = 0.000 (p <0.05), so that the results show that there is a significant effect between workplace incivility on emotional exhaustion in frontline employees at Sambel Layah Purbalingga.

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