NORMATIVE COMMITMENT AS A MEDIATOR DISTRIBUTIVE JUSTICE AND PROCEDURAL JUSTICE TOWARDS ORGANIZATION CITIZENSHIP BEHAVIOUR

Alfato, Yusnar Kharismasyah and Bima, Cinintya Pratama (2018) NORMATIVE COMMITMENT AS A MEDIATOR DISTRIBUTIVE JUSTICE AND PROCEDURAL JUSTICE TOWARDS ORGANIZATION CITIZENSHIP BEHAVIOUR. Proceeding International Conference of Business, Accounting and Economy (ICBAE UMP 2018).

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Abstract

Organizational Citizenship Behavior (OCB) is a crucial factor for efficiency, effectiveness, innovation, and the ability to adapt in a variety of organizations. OCB is a performance indicator that not only measures what an employee can achieve in terms of quantity required but also includes spontaneous and innovative behavior. Bank Negara Indonesia is one of the Goverment Company that are undergoing a good change in the operational system as well as human resources that aim to achieve maximum work. Inovation in the work system at the banking company provide stimuli for employees from basic staff until management position to always be active and has advantages in understanding their job desk. The extraordinary behavior called Organizational Citizenship Behavior is expected change the mindset where an employee is not just mastering one ability to work but can know the ability of other units outside their job desk. Therefore, the purpose of this study is to analyze the influence of Distributive and Procedural Justice on OCB through Normative Commitment. This research is descriptive and verifikative analysis. Descriptive research is conducted to obtain a description of Distributive Justice, Procedural Justice, Normative Commitment, and OCB. While verifikative research is done for knowing the relationship between variables through statistical calculations. The method used is survey method, while the sampling technique is random sampling with 65 respondents. Data analysis in this research using Partial Least Square (PLS) analysis and found that Distributive Justice, Procedural Justice has a significant effect on Normative Commitment that affects the OCB. There are several researchers who have researched OCB from a human resource point of view useful for the company. The contribution of this research is to help managers to formulate strategies and implementation of policies related to the proper management of Human Resources and create a new Human Resources with all the best ability to play an extra role in doing the job.

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